Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Saekdongbyeol. Throughout the site, the terms "we," "us," and "our" refer to Saekdongbyeol. We provide this website, along with all information, products, tools, and services available through it, subject to your acceptance of these Terms of Service.
By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional policies referenced herein, such as our Shipping Policy, Return & Refund Policy, and Privacy Policy.
Please read these Terms carefully before using our website. If you do not agree to all of these Terms, you should not access or use our website or services.
Our store is securely hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services worldwide.
SECTION 1 – ONLINE STORE ELIGIBILITY
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained the necessary consent from a parent or legal guardian.
You agree not to use our products or services for any unlawful or unauthorized purpose, and you agree to comply with all applicable laws and regulations.
Any violation of these Terms may result in the suspension or termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We are committed to providing a safe, reliable, and customer-focused shopping experience for K-pop fans worldwide.
While we reserve the right to refuse or cancel service for legitimate reasons, including suspected fraud, abuse, or violations of these Terms, we will make reasonable efforts to handle such situations fairly and transparently.
Payment information is processed through secure, industry-standard payment providers. Credit card and PayPal payment information is encrypted during transmission and is never stored directly on our servers.
SECTION 3 – PRODUCT INFORMATION
We make every reasonable effort to accurately display product descriptions, images, colors, specifications, and availability.
Because many of our products are official K-pop merchandise supplied by manufacturers and entertainment companies:
- Product packaging, inclusions, and specifications may change without prior notice by the manufacturer.
- Album versions, inclusions, and promotional items are subject to the manufacturer's official release.
- Minor manufacturing imperfections or variations that do not affect the functionality or collectible value of the product are not considered defects.
For products packaged with an outer box (outbox), the outbox serves primarily as protective packaging during transportation. Minor scratches, dents, or creases on the outer box that do not affect the contents inside are generally not considered manufacturing defects.
If you receive an incorrect, defective, or significantly damaged product, please contact us promptly so we can assist you in accordance with our Return & Refund Policy.
SECTION 4 – ORDERS, PRE-ORDERS, AND CANCELLATIONS
All orders are subject to product availability and acceptance.
For limited-edition or high-demand products, we may limit quantities per customer or household to provide fair purchasing opportunities for all customers.
If we need to modify or cancel an order, we will notify you as soon as reasonably possible using the contact information provided during checkout.
Pre-Order Products
Products marked as Pre-Order are purchased before their official release date.
Estimated shipping schedules are provided on each product page based on information supplied by the manufacturer or distributor.
Should manufacturing, production, or logistics delays occur, we will promptly notify affected customers by email and provide updated shipping information whenever available.
If a product becomes permanently unavailable or cannot be fulfilled, customers will be offered an appropriate resolution, including a full refund.
SECTION 5 – SHIPPING, CUSTOMS, AND DELIVERY
We carefully package every order and ship according to our published Shipping Policy.
For every eligible shipment:
- A valid tracking number will be provided once the order has been dispatched.
- Customers are responsible for any import duties, customs fees, VAT, or taxes imposed by their destination country unless otherwise stated.
- Shipping times are estimates and may vary due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our reasonable control.
If a shipment is confirmed by the carrier to be lost in transit, we will work closely with both the customer and the carrier to provide an appropriate resolution, which may include a replacement shipment or a full refund where applicable.
SECTION 6 – RETURNS, REFUNDS, AND EXCHANGES
Customer satisfaction is important to us. We maintain a fair, transparent, and customer-focused Return & Refund Policy.
Return Eligibility
Unless otherwise stated, customers may request a return or exchange within 14 days of receiving an eligible item, provided that the item:
- remains unopened and unused;
- is returned in its original sealed packaging;
- includes all original components and accessories.
Certain products, including opened albums, photocards, sealed collectibles with broken packaging, personalized products, and items identified as non-returnable on the product page, may not be eligible for return unless defective.
Defective or Incorrect Products
If you receive an incorrect, defective, or significantly damaged item, please contact us within 7 days of delivery.
To help us resolve your request quickly, we may ask you to provide photographs or an unboxing video showing the condition of the package and its contents.
Where appropriate, we will provide:
- a replacement;
- an exchange; or
- a full refund, including reasonable return shipping costs when applicable.
Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be initiated within 3–5 business days using the original payment method. The time required for the refunded funds to appear in your account may vary depending on your payment provider or financial institution.
SECTION 7 – BILLING INFORMATION
You agree to provide accurate, current, and complete billing, shipping, and contact information for every purchase.
Providing incorrect or incomplete information may result in delays, cancellation of an order, or difficulties with delivery.
SECTION 8 – USER FEEDBACK
We welcome customer reviews, feedback, and suggestions.
By voluntarily submitting feedback, you grant us a non-exclusive right to use, reproduce, or publish such content for customer service or promotional purposes.
We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, fraudulent, or infringes upon the rights of others.
SECTION 9 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
We are committed to protecting customer information and processing personal data responsibly.
SECTION 10 – ERRORS AND CORRECTIONS
Occasionally, our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, shipping information, availability, or promotional offers.
We reserve the right to correct such errors and update information at any time.
If a correction materially affects an order you have already placed, we will contact you promptly and offer an appropriate solution, including the option to cancel the order for a full refund where applicable.
SECTION 11 – INTELLECTUAL PROPERTY
All content available on this website, including text, graphics, logos, photographs, product images, website design, and other materials, is owned by Saekdongbyeol or its respective licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.
SECTION 12 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable law.
To the maximum extent permitted by law, our liability arising from any order or use of our services shall not exceed the purchase price paid for the affected order.
Nothing in this section limits your statutory consumer rights.
SECTION 13 – FORCE MAJEURE
We shall not be responsible for delays or failure to perform our obligations where such delays result from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government actions, customs inspections, transportation disruptions, labor disputes, or other unforeseen events.
In such situations, we will make reasonable efforts to keep customers informed and minimize any resulting delays.
SECTION 14 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide products or services shall be governed by and interpreted in accordance with the laws of the Republic of Korea.
SECTION 15 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or services.
The latest version will always be available on this page. Continued use of our website after changes become effective constitutes acceptance of the revised Terms.
SECTION 16 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service or require assistance with an order, please contact us.
Customer Support Email
We aim to respond to all customer inquiries within 24–48 business hours.