Shipping policy
Saekdongbyeol Shipping Policy
Thank you for shopping with Saekdongbyeol.
We are committed to shipping your orders safely and efficiently from South Korea to customers worldwide. Please review the information below regarding order processing, shipping, customs, and delivery.
1. Order Processing
In-Stock Items
Orders containing only in-stock products are generally processed within 1–3 business days (excluding weekends and Korean public holidays) after successful payment confirmation.
Pre-order Items
Pre-order products are processed according to the estimated release schedule displayed on each product page.
Release dates are determined by the manufacturer and may change due to production schedules, licensing, or other circumstances beyond our control.
If an order contains both in-stock and pre-order products, the order will generally be shipped once all items become available unless otherwise specified on the product page.
If a significant delay affects a pre-order item, customers will be notified using the contact information provided with their order. Where applicable, customers may request a cancellation and full refund before shipment in accordance with our Refund & Return Policy.
2. Shipping Time & Tracking
After an order has been dispatched, express shipping generally requires 3–10 business days for delivery, depending on the destination country, carrier operations, and customs clearance procedures.
Delivery estimates are provided for reference only and are not guaranteed.
Once your order has been shipped, a shipping confirmation email containing your tracking number will be sent automatically.
Tracking information may require 1–3 business days to become available through the carrier's tracking system. For certain destinations, tracking updates may not appear until the shipment arrives in the destination country.
If tracking has not updated for more than 5 business days, please contact our Customer Support team for assistance.
3. Combined & Split Shipments
Multiple orders placed by the same customer may be combined into a single shipment at our discretion unless separate shipping has been specifically requested.
For oversized, fragile, or high-volume orders, we reserve the right to divide the shipment into multiple packages for operational efficiency or shipping safety.
Where applicable, split shipments are processed under the same commercial invoice and do not alter the declared commercial value of the order.
4. Customs Duties, Import Taxes & Refused Shipments
International shipments may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
These charges are the sole responsibility of the customer as the importer of record.
If a shipment is refused, abandoned, or remains unclaimed by the customer, any costs incurred—including original shipping charges, return shipping charges, customs duties, import taxes, storage fees, brokerage fees, or carrier handling charges—may be deducted from any eligible refund.
Refunds for refused or returned shipments will only be processed after the returned package has been successfully received and inspected by us.
If the total costs incurred equal or exceed the original order value, no refund will be payable.
5. Shipping Delays
Delivery times are estimates only and may be affected by circumstances beyond our reasonable control, including customs inspections, severe weather, transportation disruptions, carrier delays, manufacturer-related delays, or other unforeseen events.
If we become aware of a significant delay affecting your shipment, we will make reasonable efforts to notify you using the contact information provided with your order.
6. Lost or Damaged Shipments
If your shipment appears to be lost or arrives damaged, please contact us as soon as reasonably possible.
We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution where applicable.
Replacement or refund eligibility will be assessed based on the outcome of the carrier's investigation and the circumstances of the shipment.
7. Customer Support
If you have any questions regarding your shipment, please contact our Customer Support team.
We aim to respond to all inquiries within 24–48 business hours.
Email: